These SMS Terms & Conditions ("SMS Terms") govern your participation in the Engage Massachusetts Inc text messaging program ("Program"). Engage Massachusetts Inc operates locally in Malden as Engage Malden. By receiving or responding to text messages from us, you acknowledge these terms.

1. Program Description

The Engage Massachusetts Inc SMS Program is used to communicate with community members in Malden, Massachusetts about the following:

• Advocacy campaigns and civic engagement opportunities
• Organizational membership opportunities and community involvement
• Local civic events, petition drives, and related announcements
• Responses to direct inquiries submitted to our organization

Messages are sent manually by trained volunteers, one contact at a time. We do not use automated bulk messaging systems or autodialers.

2. Who May Receive Messages

You may receive a message from us if:

• You provided your phone number directly to Engage Massachusetts Inc through our website, a petition, a survey, a membership application, or an in-person volunteer activity; or
• Your contact information appears in publicly available voter registration data that we access through civic data tools (VAN/MiniVan), including phone numbers appended to those records by VAN or third-party data vendors through commercial data matching

In all cases, you may opt out at any time using the instructions below.

3. Message Frequency

Message frequency varies. You may receive occasional messages during active advocacy campaigns or membership drives. We do not send daily or high-frequency automated messages. Most contacts will receive only a small number of messages per campaign period.

4. Costs

We do not charge for our text messages. However, standard message and data rates may apply depending on your mobile carrier and plan. Contact your carrier for details about your messaging plan.

5. Opt-Out Instructions

You may opt out of receiving text messages from us at any time by replying to any message with any of the following keywords:

• STOP
• STOPALL
• UNSUBSCRIBE
• CANCEL
• END
• QUIT

Upon receiving your opt-out request, we will send a single confirmation message and immediately and permanently remove your number from our active contact list. You will not receive further messages from our program.

Opt-out confirmation message: "You've been unsubscribed from Engage Malden texts and will receive no further messages. Contact engage.malden@gmail.com with questions."

6. Help Instructions

Reply HELP to any message to receive program information and contact details.

Help response message: "Engage Malden text alerts. Msg frequency varies. Msg & data rates may apply. Contact us at engage.malden@gmail.com or engagemalden.org. Reply STOP to opt out."

You may also contact us directly at engage.malden@gmail.com or visit engagemalden.org/contact.

7. Supported Carriers

Our SMS program is compatible with all major US wireless carriers including AT&T, T-Mobile, Verizon, and others. Carrier support for short codes or long codes may vary. We are not responsible for delayed or undelivered messages due to carrier issues.

8. Data Use

Your phone number and messaging history are used solely for the purposes described in these SMS Terms and our Privacy Policy. We do not sell or share your phone number with third parties for marketing purposes. See our Privacy Policy for full details on how we handle your data.

9. Changes to These Terms

We may update these SMS Terms from time to time. Changes will be posted on this page with an updated date. Continued participation in the Program after changes are posted constitutes acceptance of the revised terms.

10. Contact Information

Engage Massachusetts Inc
64 Essex St
Malden, MA 02148
Email: engage.malden@gmail.com
Website: engagemalden.org